Refund Policy
Thank you for shopping with Rylee's Rodeo. Please read our refund policy carefully before placing your order.
European Union — Your 14-Day Right to Cancel (Right of Withdrawal)
If you are a consumer in the European Union, you have the right to cancel your order within 14 days of the day you (or a person you nominate) receive the goods, without giving any reason. This is your statutory right of withdrawal, and for EU consumers it applies regardless of the general 12-hour cancellation window described further below.
How to cancel: Use the Returns and cancellations link in our website footer — log in, open the relevant order, and submit your request. Alternatively, you may email us a clear statement of your decision to withdraw at ryleesrodeo@outlook.com, quoting your order number. After notifying us, please return the goods without undue delay and within 14 days. Return shipping for withdrawals is the customer's responsibility, as set out below.
Refunds: We will issue your refund within 14 days of receiving the returned goods back from you, using the same payment method you used for your original purchase.
We accept returns within 30 days of the delivery date. After this period, we are unable to offer a refund or exchange.
Conditions for Return To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Free from damage caused after delivery
To start a return, please contact us at ryleesrodeo@outlook.com with your order number and reason for the return. Once your request is approved, we will provide you with instructions on how to send your item back.
Return and exchange shipping costs are the responsibility of the customer, except where an item arrives faulty, damaged, or incorrect — in those cases we will cover the return cost. As our returns are processed through an international warehouse, for non-faulty returns we may also offer an alternative resolution, such as a 25% discount to keep your item, which is often quicker and easier than shipping it back. Please contact us at ryleesrodeo@outlook.com and we'll help you find the best option.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method, store credit, or exchange.
Order Cancellations
If you change your mind, you may cancel your order within 12 hours of placing it for a full refund. After this window your order may already have entered processing, and we are unable to cancel it once it has been prepared for dispatch. To request a cancellation, please email us at ryleesrodeo@outlook.com with your order number as soon as possible.
Once your order has been processed and handed over to our fulfilment partner, it is outside of our control. At that point, the package is in the hands of the carrier and subject to their handling, processes, and timelines.
Rylee's Rodeo is not responsible for:
- 📦 Packages lost in transit
- 📍 Orders delivered to an incorrect address provided at checkout
- ✅ Packages marked as delivered but not received
- ⏳ Delays caused by the carrier, customs processing, or logistical issues beyond our control
We strongly encourage you to double-check your shipping address before completing your order, as we are unable to make changes once the order has been dispatched.
What We Recommend if you experience any of the above issues, we recommend:
- Checking with neighbours or building reception in case the parcel was left with someone
- Contacting the carrier directly with your tracking number
- Checking for any customs or delivery notices
Questions? While we are unable to take responsibility for issues that arise once an order is in transit, we are always happy to assist where we can. Feel free to reach out to us:
Rylee's Rodeo 📧 Email: ryleesrodeo@outlook.com